We took my in-laws out to dinner this past week for Mother's Day. We took them to one of our favorite restaurants in Edwardsville. Unfortunately, the experience (in my personal opinion) was not one of the best I've had in all of my restaurant experiences, which was sad really because the service at this particular restaurant is usually very very good.
Here's how the day went:
Before we'd even gotten fully seated our waitress came up and asked us what she could get us to drink. (I was trying to get Daphnie's infant seat settled in the sling they brought and we had to remind the waitress we needed a high chair for Aubrey--she was still in my father-in-law's lap at this point.) Since none of us had had a chance to even pick up a menu yet, we all ordered water. When our water came out, she asked if we were ready to order. My father-in-law, having never been to the restaurant, was still perusing the very extensive menu so we told her we needed a few extra minutes. Before she left, however, I went ahead and ordered a Long Island Iced Tea (one of the daily drink specials) while my husband debated over whether or not he wanted a margarita for $3.99 (another of the specific drink specials). He literally said, in front of the waitress, "Hmm, do I want a margarita for $3.99?" to which the waitress replied, "Who doesn't?" So Chaz ordered a strawberry margarita on the rocks. With a quick smile and no further comment, our waitress left to put in our drink orders.
She came back about ten minutes later to take our food orders. Our drinks had not arrived yet, but I figured it was busy so I didn't think much of it. We ordered our food, including a children's meal for Aubrey which included a glass of milk. A while later (at least ten minutes) the waitress came by with a refill on our water. Aubrey was fussing and reaching for my in-laws' drinks, so I said to her (making sure the waitress could hear), "Don't worry, Aubrey, your drink will be out in just a minute." Luckily, she managed to take the hint and brought out the milk. Our drinks had still not arrived at this point. So I'm starting to get irritated because as I look around I notice that the restaurant is not filled to capacity, which is an oddity, and there are not more than 3 or 4 people at the bar. In my mind, I cannot fathom any reason that it should have been almost half an hour before we receive our drinks. So when the waitress is passing by next, Chaz gets her attention and asks her what's taking so long with the drinks. Her response: **giggle** Oops, I left them sitting on the bar, I'm so sorry. **giggle, giggle** I'll go get them for you. It then takes her another five minutes to bring them out. By the time she brings our drinks, our food has already arrived.
When she does get around to bringing the drinks out, Chaz's order is not right. She's brought him a frozen strawberry margarita instead of one on the rocks. I tell him to
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